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Frequently Asked Questions

- Did you Deliver outside Kuwait?

yes we have Delivery service to All  GCC Countries

- How much you Charge for the Delivery?

insde kuwait : 2

free charge above 100 kd order amout

outside kuwait:  5 KD on armex company

free charge above 100 kd order amout

- When will the order be received?

Inside Kuwait within 48 hours

Outside Kuwait from 5 to 7 working days

During the shows period we may experience some delay

During the health conditions related to Covid 19,

- How do I know if my order has been received?

The delivery company will contact you at the number registered with your order

- What are the available payment methods?

Inside Kuwait: KNET – Visa / MasterCard credit cards – cash on delivery

Outside Kuwait: Payment only via Visa / Master Card website

- Do I have to have a Prestige Perfume account to order?

No, not necessary, you can register as a visitor. But we suggest that you register to be able to make a quick payment, and get the latest news and the best offers

- Can I save my cart and come back later?

Yes you can! Create your favorite list by logging in or registering and we will inform you if the required product is available in stock when you are ready to buy.

- How can I make sure that Prestige gets my order?

We will send an email or text upon receiving your request. Also, we will contact you if you request a special request.

- How can I know that my online order has been confirmed?

Upon receiving your request, we will confirm it via e-mail or text message. Remember and check the data. If you have any special request, Customer Service will contact you.

- Where did the shop go?

The Avenues Branch

The Avenues over Cheesecake Factory opposite Kuwait Airways

The Gate Mall branch

Mezzanine vs. Viva Telecom

- Worktime ?

The Avenues and Jet stores

From Sunday to Wednesday

From 10 am to 10 pm

Headquarters

Every day: from 10 am to 1 pm
From 4.30 pm until 10 pm

Friday vacation